Will you deliver my product to my door?
Yes, your product will be delivered right to your door after you fill in a form at your checkout.

When will I receive my item?
Once the tracking number is given, you can track your package as it may vary for different areas/countries, it will usually take 7-14 business days depending on the area, and weather conditions.

How will my shipping be affected by COVID-19 ?
Your shipment may be slightly delayed, but you will receive your shipment. However, this is very unlikely.

What is your return policy?
If a jewelry item is purchased and returned undamaged within 5 days along with its receipt, you can be sure to receive a refund and be able to return your item. You are responsible for the shipping and restocking/administration fee.

How can I measure my ring size?
To measure your ring size, you can visit our store or any jewelry repair shop.

Will you be able to size my ring to fit me?
Yes, we are able to size the ring to your finger is among the many services Black Carat offers.

How should I clean my jewellery?
Black Carat sells cleaning products but also provides cleaning services our stores. This service can also be provided if the customer ships the jewelry to us.

What should I do if I receive a damaged item?
We are extremely sorry for this inconvenience, however, upon receiving the item, a proof must be given of the damaged jewelry and for further help, please contact our customer service to resolve the issue as soon as possible.

How will I know my order is on the way?
After your package is shipped, you will receive an email or text message giving the link of the tracking number.